Cybersafety help
There are a number of ways you can get help when you experience cybersafety problems.
Cybersafety advice and resources
The ACMA’s Cybersafety Contact Centre provides practical information and helpful advice about cybersafety matters. The Centre also assists with processing orders for the ACMA’s range of cybersafety resources designed for teachers, parents, children and library staff. These resources are provided free of charge in Australia.
Cybersafety Contact Centre
Tel: 1800 880 176
Email: cybersafety@acma.gov.au
Cybersmart Online Helpline for kids and teens
Has something happened to you online that makes you feel uncomfortable, scared or sad?
Talking to friends and family can help a lot. It can also help to talk to someone who’s an expert in the types of things you might be going through.
Cybersmart, through Kids Helpline, provides you with free and private advice online.
Click on the Kids Helpline button to talk to a counsellor about anything happening online that worries you, like cyberbullying, seeing unpleasant or offensive content, or keeping a balance between your online and offline life.
Learn more about the Kids Helpline service and take a look at how Kids Helpline has helped other children and teens deal with their online problems.
Check the Kids Helpline website for the specific times when web counselling is available. If you want to talk to someone straight away, call Kids Helpline on 1800 55 1800.
Report offensive content to the ACMA
If you see content which is offensive or illegal you can make a report to the ACMA.
Report suspicious online behaviour to the Australian Federal Police
If you are concerned about online behaviour that involves sexual exploitation of a child you can report it to the Australian Federal Police (AFP).
The AFP works with State and Territory police and international law enforcement agencies to investigate online child sex exploitation using telecommunications services, such as internet or mobile phones.
Learn more about reporting suspicious online behaviour.
If you know about a child who is in immediate danger or risk call Triple Zero (000) or contact your local police.
GRID
The Global Resource and Information Directory (GRID) is a free online portal that monitors, tracks and provides commentary on the online safety policies and best practices of countries around the world.
The Family Online Safety Institute (FOSI) designed GRID to create a single, factual and up-to-date source for governments, industry, lawyers, academia, researchers, educators and anyone else dedicated to making the Internet a safer place.
GRID includes the Family Online Safety Directory which is a comprehensive overview of Cybersafety issues, challenges and risks facing children online.