Online shopping

Online shopping

Online stores and auction sites are a convenient way to save money and shop after hours. You should make yourself aware of some of the differences between shopping online and offline.

Know the basics

• Use the websites of well-established, recognisable retailers.
• Use sites that you know deliver and that fall under Australian consumer laws.
• International websites may not be governed by Australian consumer laws.
• Use a reputable auction site and make sure you are comfortable with how transactions work.
• Know the cost – read the terms and conditions related to delivery charges and warranty conditions.
• Understand the service – is it a one-off cost or an ongoing contract?
• Know what you’re getting and when – contact the seller directly to ask questions.

Protect yourself

• Read the site’s privacy policy.
• Make sure that you can make a complaint or cancel an order.
• Ask for help if you are unsure.
• Look for the padlock symbol in the browser during the transaction process – this shows that the transaction is a secure one.
• Know how to stop an ongoing service.

If you want to talk about a problem, you can call Kids Helpline on 1800 55 1800, visit Kids Helpline or contact the Cybersmart Online Helpline service.