Boy with megaphone shouting at other kids


Sometimes it’s easy to forget that there is a real person on the other end of your IM, game or wall post. It’s easier to say and do things online that you might not do in ‘real life’. This may hurt that person’s feelings or make them feel unsafe or embarrassed. It’s important to treat people online the same way that you would face to face.

You should always:

  • Treat others the way you would like to be treated. Avoid using bad language and don’t say things to make others feel bad.
  • Make sure you follow ‘netiquette’. Understand what is acceptable to do and say and what isn’t. For example, if you type a message to someone in UPPER CASE they may think you are shouting at them.
  • Take care of yourself. If someone says something rude or something that makes you feel uncomfortable, don’t respond. Leave the chat room or forum straight away.
  • Tell your parents or another adult if you feel uncomfortable, sad or scared about anything you have seen online.

Kids Helpline 1800 55 1800 Get Help

Need to talk?

Has something happened online that makes you feel uncomfortable, scared or sad?

Talking to friends and family can help. It can also help to talk to an expert about what’s happening. If you want to talk about a problem you can visit Kids Helpline or call them on 1800 55 1800. This service is private and free.

Where else can I go for information?


The Webonauts Internet Academy is a fun interactive game that helps to teach kids how to make responsible and respectful decisions online.


Kidsmart UK

Smart rules and advice for kids about internet use.


Visit the Young kids channel Young Kids

A space for you to play games, watch videos and have fun!

Visit the Parents channel Parents

Educate yourself and your children about online safety.

Visit the Cybersmart Blog Cybersmart Blog

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